Urban Chalet is committed to protecting your privacy. This policy explains what information we collect, how we use it, and how it’s shared. TL;DR – We do not sell your personal data to third parties.

Our website is not intended for use by residents of the European Union, our company is governed by U.S. law, and our website’s intended audience is limited to residents of the U.S.

1. What We Collect

We collect personal and project-related information to provide design services and manage client projects. This may include:

  • Name, email address, phone number
  • Project location, photos of spaces, design plans, and lease or building documentation
  • Contact details of other consultants or contractors involved
  • Feedback and project updates during our work together

If you contact us through our website or submit a form, we collect your name and contact information to follow up.

2. How We Use Information

We use your information to:

  • Respond to inquiries and schedule consultations
  • Prepare design proposals and engagement letters
  • Manage active projects on your behalf
  • Communicate with you and your project team
  • Keep records of our work together

We do not sell your personal data to third parties.

3. How We Share Information

We share information only as needed to complete your project. This includes:

  • Our internal design and project management team
  • Contractors and collaborators working on your project
  • Our bookkeeping and payment processing partners

We store project information securely using Box.com and Google Workspace.

4. Project Photography and Promotion

Completed project spaces may be professionally photographed and shared on our website, social media, marketing materials, or with advertisers. This is disclosed in our Engagement Letter and, unless we have asked for and you provide permission:

  • Photos and written stories will not include personally identifying or proprietary details
  • Residential projects will only reference general location (e.g., city or neighborhood)

5. Google Ads and Tracking

If you reach us through a Google ad, we may collect:

  • Your name, email, phone number, general location
  • Device details and click behavior on our website

We use Google Analytics and advertising cookies to understand how users interact with our site. This data may be matched and shared with Google to optimize ad performance. By clicking on our ads, you consent to this data use.

6. Contact Us

For questions or concerns about this policy, contact us at: hello@urban-chalet.com